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Data deletion instructions

How to ask Shorts Poster to delete personal information, and how to disconnect a social account. This is the page to use if you connected YouTube, Instagram, Facebook or TikTok.

Email privacy@shortsposter.com

Use the subject line “Data deletion request”. Write from the email address on your Shorts Poster account, so we can match the request to the right person.

What to include

  1. The email address on the account.
  2. Whether you want the whole account deleted, or only a named connection removed (for example “TikTok” or “the YouTube channel called …” ).
  3. The platforms you connected, if you remember them.
  4. If you are writing for someone else, your authority to do that.

What happens next

  1. We aim to confirm we have the request within 7 days.
  2. We delete the data from active systems within 30 days, unless we have to keep a record to meet a legal duty.
  3. Backup copies are removed within 90 days.
  4. We email you when the deletion is finished, unless you asked us not to keep even that reply. If you asked us to delete the email address as well, the confirmation may be the last message we can send.

Disconnect an account inside Shorts Poster

In the app: Settings, then Connected accounts, then Disconnect beside the account. Disconnecting stops new access. It does not automatically delete videos and captions we already stored. Use the email above if you want those deleted as well.

Revoke access at the platform

You should also remove Shorts Poster in the platform’s own settings. That stops the platform issuing new tokens, even before we finish deleting our copy.

  • YouTube and Google. Open https://security.google.com/settings/security/permissions and remove Shorts Poster.
  • Facebook and Instagram. In Facebook, open Settings and privacy, then Settings, and look for Apps and websites or Business integrations. In Instagram, open Settings and activity, then Security, then Apps and websites. Remove Shorts Poster. Menu names change; search the settings for “Apps and websites” if the path has moved.
  • TikTok. Open Settings and privacy, then Security and permissions, then Manage app permissions (sometimes shown as Apps and services). Remove Shorts Poster.

What we delete

  • Your Shorts Poster profile.
  • OAuth tokens for the connections you name, or for every connection if you delete the account.
  • Videos, captions, covers and scheduled posts stored for that account or connection.
  • Analytics we stored for those posts.
  • Support email that we are not required to keep as a legal record.

What we may keep

  • Tax and billing records we, or Stripe, must retain. That is generally five years.
  • A record that we completed a deletion, so we can show a platform or a regulator that we did.
  • Information we need for an active legal claim, or to show we complied with a platform requirement.
  • Aggregated counts that do not identify you.

The retention periods, and what YouTube, Meta and TikTok data we hold, are described in the privacy policy.

Requests that come from Meta

If Meta sends Shorts Poster a data deletion request for your Facebook or Instagram account, we treat it as a request to remove Meta platform data linked to that account, on the same timetable. This page is the human-readable data deletion instructions for our Meta app. You do not need to wait for Meta to write to us. You can email us yourself.

If we cannot find an account

We will tell you. Sending the request to privacy@shortsposter.com creates the email we then delete once the request is closed, apart from the short completion record described above.

Contact

RT Empire Pty Ltd
2 Able Street
Sadliers Crossing QLD 4305
Australia

Privacy: privacy@shortsposter.com
General: hello@shortsposter.com